Frequently Asked Questions

HOW LONG WILL IT TAKE TO RECEIVE MY ITEM?

MOST OF OUR ITEMS ARE MADE TO ORDER AND WILL BE DELIVERED TO YOU WITHIN 1-2 WEEKS. BESPOKE ORDERS MAY TAKE LONGER. WE WILL KEEP CUSTOMERS INFORMED OF THEIR ORDER STATUS ALONG THE WAY

 

CAN YOU DELIVERY MY ITEM SOONER?

YES. IF YOU NEED YOUR ITEMS SOONER, WE WILL TRY AND ACHIEVE THIS. PLEASE CONTACT US TO DISCUSS YOUR REQUIREMENTS

 

CAN I CUSTOMISE A FURNITURE ITEM?

YES, ALL FURNITURE CAN BE MADE TO CUSTOM DIMENSIONS AS REQUIRED

PLEASE CONTACT US TO DISCUSS YOUR REQUIREMENTS

 

WHAT MATERIALS DO YOU USE?

WE CREATE FURNITURE USING MOSTLY STEEL AND WOOD MATERIALS

 

IS THE WOOD NEW OR RECLAIMED?

THE WOOD WE USE FOR OUR FURNITURE CAN BE EITHER HIGH QUALITY NEW OR RECLAIMED TIMBER FROM SUSTAINABLE SOURCES 

 

WILL THE WOOD MOVE?

MOST OF OUR WOOD IS KILN DRIED TO A LOW MOISTURE LEVEL TO ENSURE IT REMAINS STABLE WITH THE HEAT INSIDE YOUR HOME OR COMMERCIAL SPACE

HOWEVER WOOD IS A 'LIVING PRODUCT' THAT WILL ADAPT TO ITS ENVIRONMENT. 

WOOD IS ALSO A NATURAL PRODUCT AND MAY THEREFORE CONTAIN; KNOTS AND SPLITS AND COLOUR VARIATIONS. THIS IS PART OF NATURAL WOODS CHARM AND CHARACTER AND DOES NOT AFFECTS ITS STRENGTH OR DURABILITY

 

WILL THE STEEL RUST?

FOR INDOOR ITEMS, AS STANDARD THE STEEL IS CLEANED AND  FINISHED WITH A CLEAR PROTECTIVE OIL BASED COATING, THAT DRIES TO A CLEAR, HARD AND TRANSPARENT FINISH.

THAT WILL PREVENT CORROSION. AN OIL COATING IS VERY EASY TO REAPPLY USING JUST A CLOTH.

FOR INTERNAL FURNITURE, THIS IS SUFFICIENT TO PROTECT THE STEEL EVEN IN DAMP ENVIRONMENTS. 

WE RECOMMEND ONLY USING FURNITURE ITEMS OUTDOORS IF THEY ARE SPECIFICALLY DESIGNED AS AN OUTDOOR ITEM.

WE OFFER POWDER COATING FOR OUTDOOR ITEMS - PLEASE CONTACT US WITH YOUR REQUIREMENTS

 

WILL THE STEEL MARK MY FLOOR?

NO. ALL FURNITURE IS DESIGNED WITH ADJUSTABLE PLASTIC FEET TO PROTECT THE SURFACE IT IS PLACED ON. ALTERNATIVELY SELF ADHESIVE PADS CAN BE INSTALLED.

 

WHAT IF MY FLOOR IS NOT LEVEL?

ADJUSTABLE LEVELING FEET ARE SUPPLIED WITH MOST OF OUR FURNITURE ITEMS, TO ALLOW YOU TO ADJUST TO PERFECTION!